Terms & Conditions

TERMS AND CONDITIONS OF CASA BAILAR (hereinafter referred to as CB)

General information

Casa Bailar
Industrivej 44C
4000 Roskilde
CVR No .: 41053887
Telephone: +45 53 64 21 77
Email: kontakt@casabailar.dk



In CB’s webshop we receive payment with VISA-Dankort, VISA & Mastercard. Payment will be deducted from your account once the order is completed. All amounts are in DKK (Danish kroner and incl. VAT). The ticket will be sent directly to your email. We do not send physical tickets. The tickets must be printed out or presented for our events etc.

Pursuant to “Section 17 (2) of the Consumer Contracts Act, cf. section 9 (2) no. 2a”, the purchase of tickets is not covered by the right of withdrawal.

Validity of tickets

CB does not assume responsibility for the validity of tickets purchased outside CB’a webshop or for our events. If you buy the tickets via our webshop or for our events, you are always guaranteed the validity of the tickets.

Replacement tickets

CB will as a service issue replacement tickets if your ticket or email regarding. the ticket is lost. Contact on kontakt@casabailar.dk if you need to have your tickets replaced. When issuing replacement tickets, the original tickets are invalidated. It is not possible to cancel the order for replacement tickets.

Change of ticket name

For events where personal tickets are required, it is possible for the original buyer to change the name of one or more tickets by contacting kontakt@casabailar.dk. The buyer simply has to provide the last 4 digits of the card number the payment was originally made with, as well as the order number of the purchase. The price is DKK 50 per name to be changed to be paid via mobilpay.

Refund and cancellation

Purchased tickets are refunded for up to 5 working days after the ticket purchase upon cancellation of a given event. In such cases, tickets are always refunded to the buyer.
Fees are non-refundable.


The memberships are personal and can not be transferred to 3rd parties.



CB receives payment with VISA-Dankort, VISA & Mastercard in our webshop. Payment will be deducted from your account once the order has been completed for shipment. All amounts are in DKK (Danish kroner and incl. VAT).


CB strives to ship orders placed before 17 the same day or on the following working day. We ship to all of Denmark. Shipping prices are from DKK 49. Items will be delivered to the delivery address or a given delivery point, which is stated when ordering, unless otherwise agreed. We do not deliver abroad (also applies to the Faroe Islands and Greenland). Your goods can be sent with PostNord, DAO, Bring or GLS.

NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact kontakt@casabailar.dk.
Items are shipped from CB every weekday.

Right of complaint

A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in a “reasonable time” after you have discovered the defect / error. CB does not cover return costs.

The item must always be sent back in proper packaging.

Read more about your right to make a complaint on the Danish Competition and Consumer Authority’s website.


In the case of a refund, please enclose bank information in the form of reg. No. and account number so that the agreed amount can be transferred. The information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.

Return policy

There is a 14-day full right of return on items purchased in our webshop. Cancellation must be reported to us no later than 14 days after purchase.

The period is calculated from that day:
– Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
Gets the last batch, or last part in physical possession, in the case of an agreement for the delivery of goods consisting of several lots / parts.

The notice must be given per. mail to kontakt@casabailar.dk. In the notice, you must clearly state that you wish to exercise your right of withdrawal. You can not regret by simply refusing to receive the item without giving clear notice.


You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. When you return, you are responsible for the item being properly packed. You bear the risk of the item from the time of delivery of the item until we have received the return.

You are also liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount returned, depending on the commercial value of the item at the time of receipt – of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.

You must enclose a copy of the order confirmation and the return email in the package. You will receive the return email from us when we have received your request for a right of return, and we have approved your return claim.

We do not accept packages sent by post. Cash on delivery. The item is sent back to:
Casa Bailar
Industrivej 44C
4000 Roskilde

Goods except the right of withdrawal

The following product types are not included in the right of withdrawal:
– Products that are manufactured according to the consumer’s specifications or have a clear personal touch (including specially sewn products).
– Sealed goods which, for health or hygiene reasons, are not suitable for return and where the seal is broken after delivery (including masks).
Goods which, due to their nature, become inextricably mixed with others upon delivery.
– Items where the seal is broken.

Return address

Upon return, complaints and use of the right of withdrawal, the item must be sent to:
Casa Bailar
Industrivej 44C
4000 Roskilde
Shipments are not received per. cash on delivery.

Refund, exchange or reduction in the price

If you regret your purchase, you will of course get the amount you have paid to us back. In the event of an impairment for which you are liable, this purchase amount will be deducted. When using the right of withdrawal, all payments received from you will be refunded once we have received the item and approved the return, we will transfer the full amount to your account as soon as possible. If the item was purchased with a credit card, the amount will be returned to the same credit card to avoid misuse of stolen credit cards.

Opportunities for appeal

If you as a consumer want to complain about your purchase and we do not succeed in finding a solution together, you can send a complaint to:

Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby

For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform: ec.europa.eu.


If you are a consumer residing in another EU country, you can report your complaint to the EU Commission
If you file a complaint to these bodies, you must provide our E-mail address: kontakt@casabailar.dk

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